Our Commitment to Food Safety
Every week, we provide you, our home cooks, with fresh ingredients and recipes to enjoy delicious meals at home. Ensuring that our customers are receiving high quality, fresh ingredients that are safe to eat is and always will be our highest priority. We have a comprehensive food safety program in place which is designed to ensure that food safety controls are effectively applied at every step of our supply chain, from the farm to your fork.
Food safety starts at the source. All our suppliers & vendors undergo a comprehensive food safety assessment prior to working with us to ensure that they meet our food safety requirements. Our vendors are also subject to regular food safety assessments by our food safety experts and third-party auditors.
Dubai Municipality-Regulated Facilities
Our central processing unit is regulated by the Dubai Municipality as well as applicable emirate and local government agencies. We have a rigorous certified HACCP based food safety program at our central processing unit located in Dubai to ensure the safety and quality of our ingredients.
Employee Training and Education
All our employees who handle food in any manner undergo a comprehensive food safety training program, in compliance with the Dubai Municipality Food Safety regulations including the appointment of a trained Person In-charge Program. The entire training module is based on various international certification and qualification bodies such as HABC (Highfield Awarding Body for Compliance) and CIEH (Chartered Institute for Environment Health).
We carefully pack and handle our boxes to maintain appropriate temperatures during transit and delivery, and our team of packaging and food safety experts regularly assess the efficacy of our packaging, which we modify as needed. Our Food Safety and Quality Assurance teams also conduct regular audits using temperature probes in simulated deliveries in temperature chambers, to ensure all our ingredients arrive at the appropriate temperatures, according to the Dubai Municipality guidelines for safe temperatures for transportation.
Point of Delivery
We advise our customers to place all perishable items in the refrigerator immediately upon delivery, understanding that they are receiving temperature-sensitive ingredients. Depending on the season and temperature in our geographic area at the time of delivery, advance planning may be needed to ensure immediate and proper storage of ingredients prior to consumption. If anything in your box is missing or if you are unsatisfied with the quality of one of your ingredients, we’ll make it right with our quality guarantee program.
For further information, contact 800LETSCOOK.
Safe Food Handling
Once you receive your Let’s Cook box, it’s critical that you practice the safe storage and handling of ingredients to maintain freshness and quality, and avoid any risk of food-borne illness.
To ensure optimal freshness, we advise that you unpack your ingredients into your fridge as soon as possible once they arrive and follow Dubai Municipality Instructions on refrigeration and food safety.
For storage guidelines of different types of ingredients, please consult the tabs below.
Freezing and Defrosting Food
Make sure to safely thaw any frozen meat, poultry, or seafood before cooking. See below for the three safe ways to thaw meat, poultry, fish and shellfish once frozen according to the Dubai Municipality.
Perishable foods should be kept refrigerated and never be thawed on the counter or in hot water.
In the refrigerator: easiest and safest option
Plan ahead and thaw in the refrigerator (keeping the product in its sealed packaging) for about 1 day before using.
After thawing in the refrigerator, items such as ground meat, stew meat, poultry and seafood should remain safe and good quality for an additional 1-2 days before cooking.
Red meat cuts (beef or lamb roasts, chops and steaks) should remain safe and good quality for 3 days.
Food thawed in the refrigerator can be refrozen without cooking, although there may be a loss of quality.
In cold water: quicker option, only to be used if cooking immediately afterwards
Place food in a leak proof plastic bag and immerse it in cold water. (If the bag leaks, bacteria from the air or surrounding environment could be introduced into the food. Tissues can also absorb water like a sponge, resulting in a watery product.)
Check the water frequently to be sure it stays cold.
Change the water every 30 minutes.
After thawing, cook immediately. Uncooked product cannot be refrozen.
In the microwave: only to be used if cooking immediately afterwards
Microwave on the “defrost” setting and stop the defrost cycle while the meat, poultry or seafood is still icy but pliable.
After thawing, cook immediately. Some areas of the food may become warm and begin to cook during microwaving. Uncooked product cannot be refrozen.
Food Handling and Cooking
To ensure safe food handling and cooking, follow the Dubai Municipality guidelines below:
Wash hands and surfaces often Wash your hands with warm water and soap for at least 20 seconds before and after handling food and after using the bathroom, changing diapers, and handling pets. Wash your cutting boards, dishes, utensils, and counter tops with hot soapy water after preparing each food item. Consider using paper towels to clean up kitchen surfaces. If you use cloth towels, launder them often in the hot cycle. Rinse fresh fruits and vegetables under running tap water, including those with skins and rinds that are not eaten. Scrub firm produce with a clean produce brush. With canned goods, remember to clean lids before opening.
Separate raw meats from other foods Separate raw meat, poultry, seafood, and eggs from other foods in your grocery shopping cart, grocery bags, and refrigerator. Use one cutting board for fresh produce and a separate one for raw meat, poultry, and seafood. Never place cooked food on a plate that previously held raw meat, poultry, seafood, or eggs unless the plate has been washed in hot, soapy water. Don’t reuse marinades used on raw foods unless you bring them to a boil first.
Pregnant women, young children, the elderly and individuals with compromised immune systems should follow the FDA’s recommendations on food consumption for at-risk groups.