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FAQs

Subscription

We Lets Cook Catering Services LLC, are a meal planning service, who deliver a box of fresh ingredients and delicious recipes to you each week. Your subscription is flexible. We also provide mid day meals delivered fresh every week day to your doorstep on subscription basis.
With us, you always have your choice and freedom! Should you wish to change your meal plan or skip one or multiple weeks, this option is available to you. We just ask that you do so, before the cut-off time on Wednesday at 12 noon (for Saturday deliveries). Just log in via the ‘My Account’ tab.
  1. Click on the Sign up tab
  2. Choose your desired meal plan
  3. Choose the number of people, duration in weeks and number of recipes
  4. Click on add to cart
  5. Choose your 4-5 recipes
  6. Click on add to cart
  7. Click on proceed to checkout
  8. Enter billing details, shipping address, username and password
  9. Click on place order and follow instructions
  1. Click on the Sign up tab
  2. Choose Lets Eat options
  3. Choose your subscription option under Lets Eat
  4. Choose the number of people, and numbers of days you wish to subscribe – 4 or 5 days a week
  5. Click on add to cart
  6. Choose your 4-5 choices of Sandwich/Salad/Smoothies you wish for the period
  7. Click on add to cart
  8. Click on proceed to checkout
  9. Enter billing details, shipping address, username and password
  10. Select options of your choice like water/crisps/banana/apple/yogurt & granola
  11. Click on place order and follow instructions
  1. Login to your Lets Cook Catering Services LLC account.
  2. Click on My Account (located on the upper right hand corner of the website).
  3. Look for the Active subscription you’d like to modify then click on “View/Edit” button.
  4. Scroll down to the bottom part of the page and you’ll find the “Cancel Your Subscription” button.
  5. Click ‘Yes’ and please wait a moment to ensure the cancellation occurs.

Managing My Account

  1. Login in to your Lets Cook Catering Services LLC Account.
  2. Click on My Account (located on the upper right hand corner of the website).
  3. Look for the Active subscription you’d like to modify then click on “View/Edit” button.
  4. Scroll down to the bottom part of the page and look for “Change Meal Plan” option.
  5. Select the your preferred Meal Plan and click on “Change to New Plan”

If you wish to modify an order you’ve just paid for, please contact [email protected]. To modify upcoming orders, please follow the following steps:

  1. Log in to your Lets Cook Catering Services LLC Account.
  2. Click on My Account (located on the upper right hand corner).
  3. Look for the Active Subscription you’d like to modify then click on “View/Edit” button.
  4. Scroll down to the bottom part of the page and look for “Change Delivery Day” or “Change Delivery Time (whichever you are trying to modify) option.
  5. Select your preferred Delivery Date/Time and click on “Save Delivery Day and Time”.
  1. Login to your Lets Cook Catering Services LLC Account.
  2. Click on My Account (located on the upper right hand corner).
  3. Look for the Active Subscription you’d like to modify then click on “View/Edit” button.
  4. Find “Upcoming Orders” and you will see your upcoming weekly deliveries. Beside each corresponding delivery date, you will see the status.
  5. Click on “Skip this week” button. Here you’ll be able to skip future orders. You’ll be able to skip up to 16 weeks at a time (e.g. holidays/long breaks).
  1. Login to your Lets Cook Catering Services LLC account with your username and password.
  2. Click on My Account (located on the upper right hand corner).
  3. Look for the Active Subscription you’d like to modify then click on “View/Edit” button.
  4. Choose “Change Payment Method” near the bottom of your account page.
  5. Proceed to pay for the next week’s box (note: Your next scheduled auto-renewal payment will be on the following week)
  1. Go to www.letscook.me
  2. Click Log-In on the top right hand side of the page and enter your login details (username and password)
  3. Go to the Meal plan page (top left of the screen)
  4. Choose your box and click “Get Started”
  5. If you have a coupon code, type and apply your coupon code at the top of the checkout page.
  6. Ensure your delivery address and payment details are correct, and click “Submit”
  7. Enter your card details to pay.

How Its Works

Lets Cook Catering Services LLC is a fresh ingredient and recipe delivery service that enables home chefs like yourselves, to cook incredible meals at home. We take care of the menu planning and sourcing (providing you with fresh, locally sourced quality ingredients in pre-measured quantities), so all you have to do is choose the size of the pack that suits you, cook and enjoy!

Our blog is full of tips that will help you cook with speed and ease.

The freshest ingredients we can source from our varied suppliers, coupled with step-by-step instructions on how to prepare each meal. Every week our recipes change, so you can try different cuisines.

No – we do not wash vegetables and herbs, as this reduces their shelf-life. It’s best to wash them just before they are used for the ingredients to retain their freshness and nutrition values.

We at Lets Cook Catering Services LLC understand the time pressures of busy mums or young working professionals and so we do our best to ensure that by following our minute by minute simple recipe instructions you can cook 95% of our recipes in 30 mins or less. The odd one may take a little longer but they are always worth the wait.

Payments

Once you sign up for your first Lets Cook Catering Services LLC box you will be charged right away. At the moment, we are not offering a recurring payment mode and thus all our recipes have to be prepaid every week or every order. If you choose to order for 2 or 4 or 16 weeks, you will be charged for the entire period at the time of order placement at discounted rates. However, you can still enjoy the flexibility of modifying your order, skipping weeks, changing recipes, etc via My Account options.

As a subscription service, your meal plans automatically renew every Thursday 12:00 noon (for Saturday delivery). We accept payments via VISA and Mastercard and payment is to be made at the time of ordering to avail discounts on line.

We currently only take payments online.

We are currently working to conceive a mobile app which will be available on iPhone, and Android devices. With this app you will be able to easily manage your account on-the-go, as well as discover seasonal recipes, cooking techniques and how to cook videos.

Delivery

Yes, after you have received your first delivery you are completely free to skip weeks or change your subscription. Managing your deliveries is easy and done online. All we ask is that you make any changes to your subscription before the cut off time on wednesday at 12 Noon (Saturday Deliveries).

The freshest ingredients we can source from our varied suppliers, coupled with step-by-step instructions on how to prepare each meal. Every week our recipes change, so you can try different cuisines.

Delivery is free for Dubai and Sharjah. Currently we have AED 15 delivery charge for all other cities.

We currently deliver everywhere within Dubai, Abu Dhabi and Sharjah , we’re still expanding! Sign up for our newsletter for updates on our new delivery areas.

We deliver each week on the following days and times:

 

DubaiAbudhabiSharjah
Saturday

9.00 AM -1.00 PM

9.00 AM -1.00 PM

9.00 AM – 1.00 PM

1.00 PM – 5.00 PM

 

 

5.00 PM – 9.00 PM

5.00 PM – 9.00 PM

 

Unfortunately for the moment, this is something we are working on. For now, we offer deliveries once a week.

In case you have any questions about your delivery on the day, please call 800-letscook (53872665). Before then, please contact us on [email protected] and we’d be happy to assist you.

About Lets Cook Catering Services LLC

We are constantly looking to work with the best suppliers we can find. Please go to https://www.letscook.me/our-commitment-to-food-safety/ for more info

To ensure that all the ingredients stay fresh, our recipe cards come with a cooking order to maintain maximum freshness. As all the ingredients are fresh they can be frozen in case you want to change the cooking order. For more details on storing your food, please refer to https://www.letscook.me/our-commitment-to-food-safety/#storage

If there is something missing from your delivery or something has gone off, please contact us at [email protected]. We will credit the value of one meal per person in your next order.

Our prices starts from 29 AED per meal. We have multiple pricing options for different needs. Delivery is free for Dubai and Sharjah. Deliveries to other cities cost AED15 extra.

For details please see:  http://www.letscook.me/meal-plans/

Although we’re not certified organic, we only use fresh and high quality ingredients to go in your box.

Some of our recipes do include some of the common allergens such as;

    1. Dairy
    2. Seafood – Fish
    3. Shellfish – Molluscs & Crustaceans
    4. Nuts – Tree Nuts – Peanuts – Sesame Seeds
    5. Celery
    6. Mustard
    7. Lupin
    8. Eggs
    9. Cereals with Gluten
    10. Sulphur Dioxide
    11. Soya

However, we pack all our ingredients separately. Please bear in mind that our ingredients are packed in a facility that may contain traces of allergens.

Extra Caution: If you have serious nut allergies, it’s best to avoid our boxes as we cannot guarantee that there would not be any cross-contamination as we have shared processing lines and equipment in our kitchen.

We only ask that you stock olive oil, vegetable oil (of your choice) and salt & pepper. We provide the rest so that you can sit back and relax!

Lets Cook Catering Services LLC Meal Plans, unfortunately do not specifically cater for special dietary requirements since all our boxes have exactly the same content. The ingredients are separately packed and clearly labelled so there is the opportunity for you to omit or substitute specific ingredients. However, we do offer a Lite, Low carbohydrate range which is based upon the fundamental concept of low sugar, optimal protein and high fibre for ones’ health and well being.

General Questions/Miscellaneous

Welcome to Lets Cook Catering Services LLC, we’re so excited to partner with you in your culinary journey! We now recommend:

Get familiar with your account: log in to ‘My Account’ to manage all aspects of your deliveries, including upcoming orders, skipping particular weeks, as well as your order history.

  1. Follow us on Facebook and Instagram to receive great cooking tips, learn about exclusive experiences and to stay in touch with others that simply enjoy cooking good food.
  2. Explore our blog to further enrich your culinary experience and learn more about our choicest ingredients and suppliers.
  3. Now YOU CHEF, WE PREP ! So, Lets Cook

We at Lets Cook Catering Services LLC take data privacy and security very seriously and assure all our customers on its confidentiality. No one other than our operational team who need your data for delivery purposes will have access to any confidential information. All our online payment methods are also through approved payment gateways, behind a fire wall, to which the local team will have no direct access.

Searching our FAQs will answer most of your questions. However, if you can’t find an answer, contact us by emailing [email protected] or by phone on 800 Lets Cook.

In keeping with our Environment Friendly initiative, we encourage you to recycle the cartons, whenever possible. It couldn’t be more simpler to do so. Just handover the empty cartons to the person while collecting your delivery of meal plans the following week and we will take care of the rest.

We all love a little variety at times! That’s why swapping between boxes on a weekly basis is feasible for you. All we ask from you is to do it before the cut off 12noon Wednesday (for Saturday delivery).

Yes Lets Cook has a box designed just for you.