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FAQ
Frequently Asked Questions

About Subscriptions


What is a Subscription?

Lets Cook Catering Services LLC, are a meal planning service. We deliver a box of fresh ingredients and delicious easy-to-cook recipes to you every week. To avoid weekly hassle of meal plan selection and payment we offer you facility of continued subscription.


How is the subscription flexible?

Your weekly subscription is automatically renewed but with us, you always have the choice and freedom! Should you wish to change your meal plan or skip one or multiple weeks, this flexibility is available to you. We just ask that you do so, before the automated payment renewal time on Wednesday at 12 noon (for Saturday deliveries). Just log in via My Account > Subscriptions > Pause. You can resume the subscription following exactly the same method.


Does subscription lock me in a contract?

It’s your subscription, so you call the shots. You can alter (change, skip or cancel) your subscription whenever you want. You just need to do this before the automated payment renewal time (Wednesday 12 noon, for Saturday delivery).


How do I subscribe – for MEAL PLANS?

1. Log in to your account
2. Choose your desired meal plan 3. Choose the number of people and number of recipes 4. Click on “Get Started” 5. Choose your 4-5 recipes 6. Click on “Get Started” 7. Click on proceed to checkout 8. Enter billing details, shipping address, username and password 9. Click on place order and follow instructions.

 

How do I skip or pause my subscription?

1. Login to your Let’s Cook Catering Services LLC Account with your login details (username and password) 2. Click on My Account 3. Look for the Active Subscription you’d like to modify then click on “Pause” button 4. To resume, follow the exact same procedure.

 

How do I reactivate my subscription?

1. Go to  www.letscook.me 2. Click Log-In on the top right hand side of the page and enter your login details (username and password) 3. Go to My Account > Subscription > Resume. Your old subscription will be re-activated. If you want to change the meal plan, place a new order.

 

How do I cancel my subscription?

1. Login to your Let’s Cook Catering Services LLC account with your login details (username and password) 2. Click on My Account 3. Look for the Active subscription you’d like to cancel and click Pause. Your subscription will remain in Pause mode until you choose to resume it.


About Managing My Account 
How to change my meal plan?
1. Login in to your Let’s Cook Catering Services LLC Account with your login details (username and password) 2. Click on My Account 3. Look for the Active subscription you’d like to modify then click on “Pause” button 4. Place a new subscription order by going back to Meal Plans page and selecting a different box.

How do I change my card for making a payment?

1. Please contact us by email.

   How It Works  


How do Lets Cook Catering Services LLC meals work?

Let’s Cook Catering Services LLC is a meal plan service. We take care of planning your meals and procuring fresh, locally sourced, good quality ingredients. We then pack them in pre-measured quantities as per recipes and deliver them to you, enabling home chefs like yourselves, to cook variety of incredible meals. All you have to do is choose the size of the pack that suits you.We are going to update our  log and video li n ks   soon , which would be full of tips that will help you cook with speed and ease.

What comes with your order?

You will receive easy-to cook step by step recipes with instructions to prepare them along with pre-portion, pre-measured fresh, good quality ingredients sourced from our various suppliers. You have a choice of recipes to select from our every week changing recipes.

 

How to choose my recipes?

1. Login to your Let’s Cook Catering Services LLC Account with your login details (username and password) 2. Click on My Account > Upcoming Order > Change Recipes 3. You will be directed to your cart and you can now select your new recipes 4. After you have selected the recipes, click on Process Checkout and your new selections will be saved.

 

How long do the recipes take to cook?

We at Let’s Cook Catering Services LLC understand the time pressures of busy mums or young working professionals and so we do our best to ensure that by following our minute by minute simple recipe instructions you can cook 95% of our recipes in 30 mins or less. The odd one may take a little longer but they are always worth the wait.

 

Are the vegetables and herbs pre washed and sanitized?

Unfortunately washing the vegetables and herbs reduces their shelf-life. Hence, it is best to wash them just before they are used for them to retain their freshness and nutrition values. 



  Payments

When will I be charged? Once you sign up for your first Let’s Cook Catering Services LLC box you will be charged right away. Thereafter, all subsequent week deliveries will be charged to you on each Wednesday 12 noon for delivery on following Saturday. However, you can still enjoy the flexibility of modifying your order, skipping weeks, changing recipes, etc. via My Account options. Once the payment is made, the confirmation notice will be sent to you via email within 24 hours of receipt of payment

What forms of payment do you accept?

As a subscription service, your meal plans automatically renew every Wednesday 12:00 noon (for Saturday delivery). We accept payments via VISA and MasterCard and payment is to be made at the time of ordering to avail discounts on line.

 

Can I pay via cash on delivery?

We currently only take payments online. In exceptional cases, we do accept cash on delivery. So, please do communicate with us, should you wish to use this option.

 

How do I update/change my payment details?

1. We are currently working on this and please contact us by email if you wish to change the card details.

 

How do I change my billing address?

1. Login in to your Let’s Cook Catering Services LLC Account with your login details (username and password) 2. Click on My Account 3. Go to “ADDRESSES” and select “Billing Address” 4. Edit by entering new billing address. 5. Save the changes made.   Delivery

Where do you deliver?
We currently deliver everywhere within Dubai, Abu Dhabi and Sharjah. We are working towards extending our reach. Sign up for our newsletter for updates on our new delivery areas.


How does delivery work?
As of now we deliver only on Saturday. You choose your convenient delivery time slot and we deliver within that window

 

Dubai : 9am to 1pm, 2pm to 6pm, 6pm to 10pm
Abu Dhabi : 9am to 1pm, 6pm to 10pm
Sharjah : 9am to 1pm

 

 

Do I have to pay for delivery?

Delivery is free for Dubai and Sharjah. Currently we have AED 15 delivery charge for Abu Dhabi.

 

How to change my delivery day/time?

If you wish to modify an order you’ve just paid for, please contact  info@letscook.me. To modify upcoming orders, please follow the following steps:1. Log in to your Let’s Cook Catering Services LLC Account with your login details (username and password).2. Click on My Account3. Look for the Active Subscription you’d like to modify then click on “View/Edit” button4. Scroll down to the bottom part of the page and look for “Change Delivery Day” or “Change Delivery Tim (whichever you are trying to modify) option5. Select your preferred Delivery Date/Time and click on “Save Delivery Day and Time”.

 

How do I skip my delivery?

After you have received your first delivery you are completely free to skip weeks or change your subscription. Managing your deliveries is easy and done online. All we ask is that you make any changes to your subscription before the cut off time on Wednesday at 12 Noon (Saturday Deliveries).1. Login to your Let’s Cook Catering Services LLC Account with your login details (username and password)2. Click on My Account3. Look for the Active Subscription you’d like to modify then click on “View/Edit” button4. Find “Upcoming Orders” and you will see your upcoming weekly deliveries. Beside each corresponding delivery date, you will see the status5. Click on “Skip this week” button. Here you’ll be able to skip future orders. You’ll be able to skip up to 16 weeks at a time (e.g. holidays/long breaks).

 

How do I change my delivery address?

1. Login in to your Let’s Cook Catering Services LLC Account with your login details (username and password)2. Click on My Account3. Go to “ADDRESSES” and select “Delivery Address”4. Edit by entering new Delivery address.5. Save the changes made.

 

How do I add a new/optional delivery address?

1. Login in to your Let’s Cook Catering Services LLC Account with your login details (username and password)2. Click on My Account3. Go to “ADDRESSES” and select “ADD Address”4. Enter the new Delivery address.5. Save the changes made.

 

Can I get my meal subscription delivered twice a week?

Unfortunately for the moment, this is something we are working on. For now, we offer deliveries once a week.

 

What will I do if I have last minute changes for my upcoming delivery schedule?

In case you have any questions about your delivery on the day, please call 800-letscook(53872665). Before then, please contact us on  info@letscook.me. and we will be happy to assist you.

 

 

  About Lets Cook Catering Services LLC

Where do you source your food from?
We are constantly looking to work with the best suppliers we can find. Please Click Here  for more info.

How should I store my food?

To ensure that all the ingredients stay fresh, our recipe cards come with a cooking order to maintain maximum freshness. As all the ingredients are fresh they can be frozen in case you want to change the cooking order. For more details on storing your food, please refer to  https://www.letscook.me/our-commitment-to-food-safety/#storage

 

What satisfaction guarantee do you offer?

If there is an ingredient missing or has gone off from your delivery, please contact us at  info@letscook.me. We will credit the value of one meal per person in your next order.

 

How much does Lets Cook Catering Services LLC cost?

Our prices start from 28 AED per meal. We have multiple pricing options for different categories. Delivery is free for Dubai and Sharjah. Deliveries to Abu Dhabi cost AED15 extra.

For details please see:    http://www.letscook.me/meal-plans/

 

Are Lets Cook Catering Services LLC products organic and non-GMO?

Although we’re not certified organic, we only use fresh and high quality ingredients to go in your box.

 

Does your product contain any common Allergens?

Some of our recipes do include some of the common allergens such as;1. Dairy2. Seafood – Fish3. Shellfish – Molluscs & Crustaceans4. Nuts – Tree Nuts – Peanuts – Sesame Seeds5. Celery6. Mustard7. Lupin8. Eggs9. Cereals with Gluten10. Sulphur Dioxide11. SoyaHowever, we pack all our ingredients separately. Please bear in mind that our ingredients are packed in a facility that may contain traces of allergens.Extra Caution: If you have serious nut allergies, it’s best to avoid our boxes as we cannot guarantee that there would not be any cross-contamination as we have shared processing lines and equipment in our kitchen.

 

Do I need any other ingredients at home?

We only ask that you stock olive oil, vegetable oil (of your choice) and salt & pepper. We provide the rest so that you can sit back and relax!

 

Do you cater for special dietary requirements?

Let’s Cook Catering Services LLC Meal Plans, unfortunately do not specifically cater for special dietary requirements since all our boxes have exactly the same content. The ingredients are separately packed and clearly labelled so there is the opportunity for you to omit or substitute specific ingredients. However, we do offer a Lite, Low carbohydrate range which is based upon the fundamental concept of low sugar, optimal protein and high fibre for ones’ health and well-being.

 


 General Questions/Miscellaneous

I just signed up, what now?

We welcome you to Let’s Cook Catering Services LLC, and urge you to explore the excitingworld of hassle free home cooking.Here is what to do now:1. Explore our website to see the variety of recipes and category of meals offered what suitsyou best2. Get familiar with your account: log in to ‘My Account’ to manage all aspects of yourdeliveries, including upcoming orders, skipping particular weeks, as well as your orderhistory3. Follow us on Facebook and Instagram to receive great cooking tips, learn about exclusiveexperiences and to stay in touch with others that simply enjoy cooking good food4. Explore our blog to further enrich your culinary experience and learn more about ourchoicest ingredients and suppliers.Now YOU CHEF, WE PREP ! So, Lets Cook

Does Let’s Cook Catering Services LLC have a mobile app?

We are currently working to conceive a mobile app which will be available on iPhone and Android devices. With this app you will be able to easily manage your account on-the-go, as well as discover seasonal recipes, cooking techniques and how to cook videos.

 

How Secure is my personal Data?

We at Let’s Cook Catering Services LLC take data privacy and security very seriously and assure all our customers on its confidentiality. No one other than our operational team who need your data for delivery purposes will have access to any confidential information. All our online payment methods are also through approved payment gateways, behind a fire wall, to which the local team will have no direct access.

 

How do I contact customer service?

You are welcome to reach out to us by emailing  info@letscook.me. or by phone on 800 LETSCOOK.

 

How do I recycle my Lets Cook Catering Services LLC packaging?

In keeping with our Environment Friendly initiative, we encourage you to recycle the cartons, whenever possible. It couldn’t be simpler to do so. Just handover the empty cartons to the person while collecting your delivery of meal plans the following week and we will take care of the rest.

 

How can I swap between boxes?

We all love a little variety at times! That’s why swapping between boxes on a weekly basis is feasible for you. All we ask from you is to do it before the cut off 12 noon Wednesday (for Saturday delivery).

 

How can I get a box for 1 person?

Yes Let’s Cook has a box designed just for you.