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Delivery Policy

Your Food Box will be delivered by a third party cold chain delivery company, inside the delivery window specified at the time of placing your order.

VAT and delivery fees are calculated at checkout and are subject to change.

PLEASE ENSURE YOU ARE AVAILABLE TO RECEIVE YOUR ORDER ON THE DATE AND TIME SPECIFIED WHEN PLACING YOUR ORDER.

Your Food Box will be delivered to the address specified at the time of ordering only. 

If you are not at home when your delivery arrives, the transporter will strive to contact you for instruction on what to do with your delivery. If the transporter is unable to contact you or if you wish for the box not to be delivered at your door step, the transporter will make a second attempt on the same day within the same delivery window (only if possible) otherwise, the box will be delivered the next day at an additional cost of AED 35. If you choose for the box to be left outside your front door, then kindly note the following: This is a temperature sensitive, perishable product, and we therefore advise that you do not allow your Food Box to be left outside. Once the transporter has delivered your Food Box at your door, neither the transport companynor Letscook catering services LLC are responsible for the products contained therein.

In the event that delivery is delayed as the result of weather or other impediments beyond our reasonable control, we may have to reschedule and/or cancel specified delivery dates. If we cannot reasonably make your delivery at or before the scheduled date/time, we may, in our sole discretion, offer you a credit or refund.

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